Bespoke 24/7 Help Desk Support Services For Your Business
Let us provide you a customized Help Desk team using ITIL-based best practices, without capital investment, staff retention issues, trouble ticketing system or infrastructure requirements. Have your IT staff focus on your business issues while we support your end-users around the clock. Our 24×7 Help Desk Service Centers are located in Gurgaon, Haryana, India.
By leveraging Q2’s 24×7 Help Desk services, organizations avoid spending time and resources on training, expensive trouble ticket systems, and support costs for PC’s, MAC’s, mobile, email, VoIP, networks, servers and Office Suite application support. Our goal is to help your team leverage technology to be more productive
Live Technical Support Teams 24×7
We provide 24×7 Help Desk support services based on ITIL compliant processes and advanced IT management tool sets. Over 90% of all Help Desk service calls are answered within 40 seconds (industry leading). Incidents are resolved by our remote services team by our experienced engineers. We’ve got you covered. Our 24×7 Help Desk is staffed with Tier 1, Tier 2, Tier 3, and Tier 4 IT engineers experienced in dealing with problems of any complexity. These trained IT professionals use sophisticated processes and systems to resolve your issues quickly. You get quicker resolutions, less downtime, and more productive users. Additionally, almost every one of our clients has reduced their IT Help Desk operating costs.
Expert IT Professionals with a Broad Array of Skills
As users “Bring their own Devices,” (BYOD) and technology evolves does your IT Help Desk staff have the “depth” of skills necessary to support Office 365, mobile devices, virtualization, VDI, compliance requirements, security, and disaster recovery to name a few disciplines. We do.
Instead of keeping up with the latest technologies (training budget) or hiring new IT staff skilled in a particular area (which may be hard to find) let Q2 provide you the 24×7 Help Desk services you need for each of the skill sets you require. Gain the experience of Q2 IT professionals, over 65 individuals with certifications in over 70 disciplines. You may only need a resource when a particular problem occurs, but this support could make all the difference.
Our Clients Hire Us As
24x7x365 Support
Truly unlimited 24x7 live Help Desk support is available in our 24x7x365 service plan. Our Help Desk is staffed around the clock with certified technical network consultants available to provide you with immediate assistance.
Outsourced Help Desk Support
We know how to run a busy help desk. And we are confident that we can run yours. Q2 Serves can provide a full or part-time outsourced help desk service, application support center or service desk for your own employees or organizational needs.
Private Labeled Help Desk Support
Whether your customers need technical, product or application support, the Q2 Serves Help Desk support services can be branded and tailored to meet your specific requirements.
Our 24×7 Help-Desk Services Include:
Calls answered by skilled technical support engineers 24x7x365, not an answering or dispatch service.
Above industry average First Call Resolve (FCR) rate and <40 second hold times
World Class CAN DO customer service commitment for every request
Our 24×7 Help Desk professionals strive to exceed client expectations on every call
Private label service and portal branding available
Support for desktops, MAC’s, laptops, servers, MS exchange, VoIP sets and mobile devices
Support for multi-location environments, including most international locations
Tiered service level support with custom Service Level Agreements (SLA) requirements are available
All popular operating systems, hardware and software platforms supported
Remote workstation management available, (including remote troubleshooting of MAC, Windows and Microsoft Office)
ITIL-based incident and problem management tool sets and processes utilized.
Remote control license support
New machine setups and training if needed
New employee on-boarding, training and exit services
Ability to manage multiple devices at various locations connected to multiple clouds and carriers
If your business is looking to partner with an Professional Offshore IT support company that will learn the intimate details of your business technology and process, while also having the experience to manage and advise you on your day-to-day technology challenges, just fill out our Request For Proposal form below and one of our consultants will contact you shortly.